Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Gen1 Media website (gen1media.com) and the services provided by Gen1 Media ("we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Services

Gen1 Media provides web design, website optimisation, search engine optimisation (SEO), and related digital marketing services. The specific scope, deliverables, timelines, and pricing for any project will be outlined in a separate proposal or agreement provided to you before work commences.

3. Quotes & Payment

• All quotes are valid for 30 days from the date of issue unless otherwise stated.
• A deposit may be required before work begins, as specified in your project proposal.
• Final payment is due upon project completion or as outlined in the agreed payment schedule.
• Late payments may be subject to a reasonable interest charge or suspension of services.

4. Client Responsibilities

By engaging our services, you agree to:

• Provide all content, assets, and information required for the project in a timely manner.
• Review and provide feedback on deliverables within reasonable timeframes.
• Ensure that any content you provide does not infringe on any third-party intellectual property rights.

5. Intellectual Property

• Upon full payment, you will own the final deliverables (e.g. website design and content created specifically for your project).
• Gen1 Media retains the right to use completed projects in our portfolio and marketing materials unless otherwise agreed in writing.
• Third-party assets (e.g. stock images, fonts, plugins) remain subject to their respective licences.

6. Revisions & Scope Changes

Each project includes a defined number of revision rounds as outlined in your proposal. Additional revisions or changes to the original scope may incur extra charges, which will be communicated and agreed upon before any additional work is undertaken.

7. Limitation of Liability

To the fullest extent permitted by law, Gen1 Media shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services. Our total liability shall not exceed the total fees paid by you for the specific service giving rise to the claim.

8. Website Use

• All content on gen1media.com, including text, graphics, logos, and images, is the property of Gen1 Media and is protected by applicable intellectual property laws.
• You may not reproduce, distribute, or use any content from this website without our prior written consent.
• We reserve the right to modify or discontinue any part of the website at any time without notice.

9. Cancellation & Refunds

Either party may terminate a project by providing written notice. In the event of cancellation, you will be responsible for payment of all work completed up to the date of termination. Deposits are non-refundable unless otherwise specified in your project agreement.

10. Disclaimer

While we strive to deliver high-quality results, Gen1 Media does not guarantee specific outcomes such as search engine rankings, traffic volumes, or conversion rates. SEO and digital marketing results depend on many factors beyond our control.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of the Western Cape, South Africa.