Privacy Policy

1. Introduction

Gen1 Media ("we", "us", or "our") operates the website gen1media.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. By using our website you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal information you provide voluntarily, such as your name, email address, phone number, and business name when you fill out our contact form or request a free website review.
• Details you give our free tools. Our Google Business Profile audit shows you a summary straight away. To open the full list of findings we ask for your name, email address and phone number. We also record the business name and town you searched for, and what the audit found, so that any follow-up is about your actual listing. Giving these details is your choice: the summary is yours either way.
• Usage data collected automatically, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.
• Cookies and tracking technologies. We use Google Tag Manager, the Meta (Facebook) Pixel and similar tools to analyse site traffic, measure our advertising and improve our services.
• Advertising measurement. When you submit an enquiry, we may send Meta Platforms a securely hashed (irreversibly scrambled) version of your email address and phone number so we can measure which adverts produce enquiries. Meta cannot read the original details, and we never send the content of your message.

3. How We Use Your Information

• To respond to your enquiries and provide our services.
• To send you project updates, quotes, and service-related communications.
• To contact you about the results of a free tool you used, by email or telephone, and to follow up about whether you would like help fixing what it found.
• To analyse website usage and improve our site's performance and content.
• To comply with applicable laws and regulations.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and delivering our services (e.g. email delivery via Resend, analytics via Google, advertising measurement via Meta Platforms). These parties are obligated to keep your information confidential.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for the duration of any business relationship and for a reasonable period thereafter.

6. Your Rights

In accordance with the Protection of Personal Information Act (POPIA) and other applicable legislation, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to the processing of your personal data.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at armin@gen1media.com.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage statistics. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Security

We implement reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.